Even approved practices can still lead to wrong results or inefficiency.
“We print the customer emails, combine them with the letter mail, scan them and finally send them to the person responsible for our customer care.”
These cases do exist. But they are not always this easy to recognize. Media disruptions and unnecessary work steps that cost time and money will only demotivate your employees and scare the customers away.
As one knows a picture is often worth a thousand words. Once your business model is depicted in a graphic representation, your employees, suppliers and customers will gain a much better understanding of your company.
New employees can find their way around much faster. Moreover, substitutes in case of holidays or sickness will become more effcient.
Your suppliers and customers will understand what they can expect from you and what is expected of them.
It becomes easier and more affordable to acquire certifications as most of the documentation is already completed by the modeled business process.
Job descriptions and employment reference letters can be phrased precisely.
The orchestration will put all the minor processes into a bigger picture. It will allow you to maintain the overview and guarantee a smooth interlocking of all tasks.
Which requirements must be fulfilled so that your business works flawlessly?
What result are you aiming for?
Which exceptions or mistakes could occur?
What work pace is appropriate so that you do not impede other processes?
The optimization helps us uncover and eliminate inconsistencies and inefficiencies.
Do we produce the same results multiple times instead of reusing them?
Can we eliminate long waiting times?
Do we either have a lack or excess of resources?
Once the importance of business processes has been assessed, it is possible to seek out the full potential of the optimization. We need to acquire a deep understanding of your business to give your employees valuable feedback and ideas.
Do results of a former process have to be improved later?
Are valuable resources being wasted?
Do you simply compensate gaps in the process and thereby create unnecessary dependencies?